Refund Policy
Last updated: May 2025
This Refund Policy describes the conditions under which Block Beagle ("we", "our", or "us") processes refund requests for paid subscriptions and services.
1. Eligibility for Refunds
You may be eligible for a full refund if:
- You request a refund within 7 days of your initial subscription payment;
- You have not used the paid features of the service during that period;
- You have experienced a technical issue directly caused by Block Beagle that prevented you from accessing the service.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Refund requests submitted more than 7 days after the payment date;
- Partial refunds for unused time within an active billing cycle;
- Cases where the service was used during the billing period;
- Cancellations made after the subscription has already renewed.
3. How to Request a Refund
To request a refund, please contact us by email and include the following information:
- Your registered email address;
- The date of the payment;
- A brief description of the reason for your refund request.
Email: office@block-beagle.com
4. Processing Time
Approved refunds are typically processed within 5–10 business days. The refund will be issued to the original payment method used at the time of purchase.
5. Subscription Cancellation
Cancelling your subscription stops future billing but does not automatically trigger a refund. For cancellation instructions, see our Pricing page.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
7. Contact
For refund-related questions, please reach out to: office@block-beagle.com